Certified Tourism Ambassador (CTA) Program for MSU Employees

Date: Monday, March 18, 2024  |  Time: 8:30am – 12:30pm  |  Location: Olin Health Center, 2nd Floor Classroom

Event Description

The WorkLife Office is excited to present a special Certified Tourism Ambassador (CTA) Program Training on Monday, March 18, 2024 from 8:30a – 12:30p (IN PERSON – 2nd Floor Classroom, Olin Health Center) in partnership with Choose Lansing, formerly known as the Greater Lansing Convention & Visitors Bureau.

This program is an international certification program that serves to increase tourism by training and inspiring front-line employees, volunteers, and Lansing residents to work together to turn every visitor encounter into a positive experience. Since MSU hosts newcomers in large numbers each year, including students, faculty and staff, having more trained employees will help us better orient and welcome newcomers to our area. The CTA Program goes well beyond basic customer service training; it gives participants the opportunity to build upon their knowledge of the local region, enhance their skills in serving customers, increase their awareness of information resources and discover the power of tourism!

This is a very useful training for anyone working with graduate students, undergraduate students, faculty or staff. It is a great way to learn more about the greater Lansing area to help others navigate and make MSU their “home”. Lansing is one of five cities in Michigan that offers this program.

Olin Health Center is located at 463 E. Circle Drive, East Lansing, Michigan, 48824. The Olin Classroom is located on the 2nd floor. Parking is available in Ramp 6 off of Grand River Avenue.



Once on the site, click the yellow SUBMIT EMAIL button without entering an email. This allows you to set up a new account. Once your account is set up, please make sure to select the following class: “LSG3729-Certification Class for MSU FACULTY/STAFF/ADMINISTRATION ONLY-March 18, 2024″.

The cost of the class is covered by your department. Payment needs to be made with your PCard or have a check written to Team Lansing Foundation in amount of $20.00. Please email mnay@lansing.org for invoice if needed.